If you cannot find what you are looking for, you can reach us on 444 92 00 or via our contact page.
About Adenya
Where is Adenya Hotel located?
In the Türkler neighbourhood of Alanya, Antalya, directly on the seafront.
What is your hotel concept?
We operate as a family hotel. No alcohol is served at the hotel, and bringing alcohol onto the premises is not permitted. We have separate beaches for women, men and families.
What does “all-inclusive” mean?
There is no extra charge for the food and drinks the hotel offers to all guests as standard; they are included in the price you pay for your room.
When did the hotel open?
The hotel opened its doors in 2012.
Who owns the hotel?
Müftüler Turizm Otelcilik Taşımacılık İnşaat Ticaret A.Ş., based in Ankara.
Your confirmation is sent by email once the booking process is complete and the full payment has reached the hotel.
What is early booking?
It means that more favourable prices apply when you book early. As rooms are sold on a quota system, the earlier you book, the better the price you will get.
Payment
When do I need to pay?
The full amount of the booking must be paid at the time of booking. Payment on arrival is not available.
Can I pay in instalments?
Payment in 6 instalments is available with certain credit cards.
How do I get the invoice for my stay?
Your invoice is issued on the last day of your stay and sent to you. Please tell reception on the day of arrival who the invoice should be made out to.
Accommodation
What are the check-in and check-out times?
On the day of arrival, rooms are available from 14:00. On the day of departure, rooms must be vacated by 11:00 and you are required to leave the hotel by 12:00 at the latest.
Is there a charge for late check-out?
Subject to availability, you can stay until 16:00 for a fee. For late check-outs after 16:00, one day's accommodation is charged.
Can I get an extra bed or a baby cot for my child?
The single sofas in the rooms can be made up as beds; this depends on the room type and the number of guests. Baby cots are provided.
What is the difference between a twin room and a double room?
Twin rooms have two separate beds, while double rooms have one double bed.
Beach and pool
Is there a women-only beach and pool?
There is a beach and a pool reserved exclusively for female guests.
Is there a beach and pool that families can use together?
There is a beach and a pool that families can use together. Female guests using the family area are required to wear a burkini or full-coverage modest swimwear.
Is there an indoor pool?
There are two indoor pools, one each for female and male guests.
What are the entry rules for the women's area?
Security measures are in place at the entrance to the area; audio and video recording devices are not permitted inside and can be left in the designated spaces at security. Boys aged 6 and over may not enter this area.
What is special about Egyptian sand?
It is a sand that does not burn your feet or stick to them, so children can play comfortably.
Cancellations and changes
How do I cancel my booking?
You can send your cancellation request by calling 444 92 00 or by emailing [email protected].
Can I cancel free of charge?
You can cancel a paid and confirmed booking up to 72 hours before your arrival date. If you paid by bank transfer, you will be refunded without any deductions.
When will I receive my refund?
Refunds are made in accordance with the contract sent to you at the time of booking, using the payment method you used.
Can I change my booking?
You can change your dates up to 72 hours before your stay begins. A change of dates may involve an additional charge.
What happens if I fall ill on the dates of my stay?
If you send the hotel a medical report issued by an official authority up to 24 hours before check-in, your dates can be changed. The change may involve an additional charge.
Children aged 0–6 always stay free of charge. Depending on the room type, one child aged 0–12 may stay free.
Transport and transfers
How far are the airports?
Antalya Airport is 105 km away and Gazipaşa Airport 60 km. The nearest airport is Gazipaşa.
What is a private airport transfer?
It is a transfer, available for a fee, that picks you up at the airport and brings you to the hotel, exclusively for you and your family.
How do I book a transfer?
You can get in touch by calling 444 92 00 or by emailing [email protected].
Can I rent a car?
You can hire a car from the car rental company located at the hotel.
General
Do you offer a honeymoon package?
We offer complimentary honeymoon packages, with separate packages for standard rooms and special rooms.
What are your official accounts?
Company name: Müftüler Turizm Otelcilik Taşımacılık İnşaat Ticaret A.Ş. · Web: adenyahotels.com.tr · Reservations: reservation.adenyahotels.com.tr · You can find us on Instagram, Facebook, YouTube and X as adenyahotelstr.
